Frequently Asked Questions
1. Do you offer free shipping?
Yes. We offer free shipping on U.S. orders of $99 or more. Estimated delivery is 5–8 business days after order processing.
2. How much is standard shipping?
Standard Shipping is $6.99 for U.S. orders, with estimated delivery in 3–5 business days after order processing.
3. How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment is received and verified. Orders are not processed or shipped on weekends or holidays. Processing times may be longer during promotions, holidays, or high-volume periods.
4. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
5. Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery. Final sale items, personalized items, and custom-made items are not eligible for return. Please refer to our Refund Policy for full eligibility details and return conditions.
6. What if my order arrives damaged, incorrect, or incomplete?
Please contact us within 72 hours of delivery at info@kzjewelryusa.com. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.
7. Are shipping times guaranteed?
No. Shipping timeframes are estimates only and are not guaranteed. Delivery times may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
8. What happens if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us due to an incorrect or undeliverable address, additional reshipping charges may apply.
9. Can I place a custom order?
Yes. If you are interested in a custom order, please contact us at info@kzjewelryusa.com with your ideas, inspiration photos, or details, and we will review your request.
10. How can I contact you?
You can reach us at info@kzjewelryusa.com. We aim to respond as soon as possible during normal business hours.
